Return/Refund/Exchange Instructions:

1. If you want to do a return or exchange, please email us your return request, all of the return requests will be handled within 2 business days. Please check and reply to the email timely. You can return the products to us in the original package within 90 days after the delivery of your item. 

2. Please make sure the returned goods must be unused, unmodified, with tags and original packaging. Accessories must be returned together.

3. For all NON-seller mistake returns, the buyer will be responsible for the return shipping fee. 

4. Although we test each item and they are packed professionally, a few items (less than 0.1%) might be damaged during the shipping. You are welcome to contact us within 3 days after you receive your package about the return and exchange. Our company will be responsible for the return shipping fee for a defective item, wrong item, item damaged during transit, or item missing accessories. 

5. The refund will be issued within 3 business days from the date of the receipt of the returning package. The exchange package will be shipped out within 3 business days from the date of the receipt of the returning package.

6. Return address isn't the company address on Jaxpety website. Our customer service will provide you with a return address after the return is authorized.

7. After receiving the return address, please return the parcel within 14 days and inform us of the return logistics number. Otherwise, the Return & Exchange Application will be unable to continue the return process. If the parcel is returned to a wrong address, we cannot refund or exchange it.

8. Warranty: We offer 1-year product warranty for the order you place from jaxpety.com. Any problem with the product in one year, feel free to email us: [email protected]