Return/Refund/Exchange instructions:

1. Return application must be submitted within 10 days from the date of receipt of the package, you can return the products to us in original package within 90 days after the delivery of your item and we will fully refund you after we get the package! 

2. After receiving your Return & Exchange application, our customer service will contact you. Please check and reply e-mail timely. If there is no reply within 15 days, Return & Exchange Application will be closed automatically and unable to continue return process.

4. Please make sure return of goods must be unused, unmodified, with tags and packaging. Accessories must be returned together.

5. All NON-seller mistake returns for refund are subject to 10% re-stocking fee and buyer will be responsible for return shipping fee)

6.Although we test each item and they are packed professionally, few items (less than 0.1%) might be damaged during the shipping. You are welcome to contact us within 3 days after you receive your package about exchange.

8. Return address isn't the company address on Jaxpety website. Our customer service will provide you a return address and a RMA number after return authorized.

9. After receiving the return address and RMA number, please return the parcel within 14 days and inform us of the return logistics number. Otherwise, the Return & Exchange Application will be automatically closed and unable to continue return process. Please make sure to remark the RMA number on outside of parcel when return. If the parcel is returned to other address or without RMA number on outside packaging, we cannot refund or exchange.

10. The return shipping fee will be paid by us if you received a defective item, wrong item, item damaged during transit, item missing accessories.

11. All of the return request will be handled within 2 business days.

12. Warranty: We offer 1 year product warranty for the order you place from jaxpety.com. Any problem with the product in one year, feel free to email us:

customer-service@jaxpety.com

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