Shipping & Delivery Estimates

Once you receive the order confirmation, we have started to prepare your product. Jaxpety takes every reasonable precaution to ensure that the products are not damaged during shipping. It usually takes 1-2 business days for us to prepare the shipment if you placed an order on a business day. Otherwise, if you order on weekends or holidays, we will ship it out on the next business day. All estimates are based on business days. Some large items are sent in separate parcels and may arrive at different times. Each parcel will have a tracking number.

In general, the package usually takes 3 to 7 business days for items to arrive at their destinations but may take longer at times due to unexpected reasons.

Our Free Delivery service does not require a signature, and your order may be delivered to your door. Please check your tracking number. It will offer an estimated delivery date for your item’s arrival.

Please note: If a package is delivered to the correct address, FedEx and UPS do not honor claims of lost packages. Such claims will not be covered by Jaxpety.

Logistics inquiry method:

  • Click the tracking number on the invoice email.
  • Website: My Account→My Orders→Tracking Information

Shipping & Tax Fee

  • All prices have included tax fee. You needn’t pay any extra tax fee.
  • All orders are Free Shipping no matter how much you paid in the USA.
  • All orders will be shipped out via FedEx Ground, FedEx Home, or UPS.

Shipping Locations

  • We only ship to the 48 contiguous states excluding Hawaii, Alaska, Puerto Rico, nor Guam.
  • We do not deliver to FPO, APO, or PO Boxes.